My parcel has been returned to sender - what happens next?

If your order has been returned to sender, contact our Customer Service team at cs@golfbox.com.au with your order number. We have two options available.

Option A - Reship to a corrected address

• Provide an updated, correct delivery address and we'll reship your order once it arrives back at our warehouse.

Option B - Refund and repurchase

• We can refund your order when it arrives back at our warehouse.
• You can repurchase immediately to minimise the delay - you don't need to wait for the return to arrive before placing a new order.

Common reasons for returned parcels

• Wrong or outdated address supplied at checkout.
• Unit or apartment number missing from the address.
• Commercial address with no business name provided.
• Delivery rejected by someone at the premises.
• Parcel not collected from the post office or depot before the holding period expired.

How to avoid this in future

• Account customers: Log in at golfbox.com.au and check your saved address is current before placing an order.
• Guest checkout: Double-check all address details carefully before confirming payment.
• After placing any order: Check your Order Confirmation email immediately to verify the delivery address is correct. Contact Customer Service straight away if you spot an error.