Do I have to pay for return shipping?

Return shipping costs

Customers are responsible for the cost of return postage under the standard returns policy.

Australian customers - return options

• Australia Post Easy Returns: Use the GolfBox Australia Post returns portal for a flat fee of $15.70.
• Own courier: You can arrange your own return courier service if preferred.

Change of mind returns

• If you've changed your mind or ordered the wrong size or specification, send the item back at your own cost.
• See our returns policy for full terms and conditions.

Warranty returns

• If returning an item for a warranty assessment, you may need to cover the cost of sending it back for evaluation.
• Contact our customer service team before sending any warranty-related items to confirm the process.

Troubleshooting

• If you're unsure whether your return qualifies as a warranty claim or change of mind, contact our customer service team with your order number before posting.
• For step-by-step return instructions, see how to return an item.