GolfBox accepts returns for refund within 30 days of purchase. Direct exchanges are not available - to get a different item, return the original for a refund and place a new order.
General conditions
- Original condition: Items must have original tags and labels attached, be in original packaging (if any), and be unworn, unused, and as sold. Missing tags or defaced packaging will incur a 20% restocking fee.
- Packaging: All items must be returned inside a parcel, return bag, or box. GolfBox is not responsible for damage caused in transit due to inadequate packaging.
- Picking ticket: Include the picking ticket if possible and note your return reason on it.
Item-specific conditions
- Clubs: Plastic wrap must remain on heads and grips. Clubs must not have been hit or scratched.
- Custom clubs: Built-to-spec clubs cannot be returned.
- Pre-owned items: Not eligible for return.
- Electronic goods: Cannot be returned if the packaging seal is broken or the unit has been powered on or used.
- Shafts: Custom-built shafts and shaft/adapter combos cannot be returned.
- Shoes: The shoe box must be covered by an outer layer before posting. Do not tape the shoe box directly and put it in the mail. Do not allow Australia Post or any carrier to stick stamps or labels directly onto the shoe box.
Note: Returns that do not meet these conditions may be declined and sent back to you.
How to initiate a return
- See How do I return an item? for step-by-step instructions.
- Full policy details: GolfBox Refunds and Returns Policy
Troubleshooting
- Return declined due to item condition? Contact our Customer Service team with your order number and photos of the item for review.
- Unsure if your item is eligible for return? Contact Customer Service with your order number and item details before sending anything back.
Comments
0 comments
Article is closed for comments.