I haven't received my return label

Missing return label

If you paid for a return through the Australia Post Easy Returns portal but did not receive the label by email, follow the steps below.

Steps to resolve

1. Check your spam or junk folder for an email from Australia Post.
2. If the label is not there, email cs@golfbox.com.au with the email address used when purchasing the return label.
3. The customer service team can arrange for Australia Post to resend the label, or supply a printable PDF copy.

Troubleshooting

• If you used a different email address when purchasing the label, include both addresses in your email so the team can locate the label.
• If you have not yet purchased a return label, visit the Easy Returns portal to get started.
• For full return instructions, see how to return an item.