I've been sent the wrong item

Unfortunately despite the best efforts of our QC team, there can be rare occasions where picking/packing mistakes occur as a result of fulfilment or labelling errors.

Our sincere apologies for any inconvenience caused. We will pay for the return of any incorrect item(s).

Please email cs@golfbox.com.au with some clear images of the incorrect item received, so we can confirm the next steps to get this fixed.

We kindly request the supplied images include any products tags/barcodes, the clubs head/loft/sole/serial number and/or the shafts decal/flex info, to help us correctly identify the incorrect item received.

Organising Return (covered by GolfBox)

Depending on the size of the item, return may be possible via your local AusPost outlet. Otherwise, GolfBox will organise a courier service for the pickup. In either case, we will cover return postage costs on the incorrect item(s)  and shipping on the correct item(s).

Your replacement order with the correct item(s) will be dispatched immediately once the return tracking number is supplied. 

In the event we are unable to supply the originally ordered item, you will be notified accordingly, with a full refund processed to your orders payment method.

Apologies once again for the fulfilment error with your order, and we appreciate your understanding.