I received an incorrectly sized item - what do I do?

Despite our warehouse quality control process, sizing errors can occasionally occur. Work through the steps below before contacting us.

Step 1 - Verify the size you ordered

• Check your Order Confirmation email to confirm the size you originally ordered.
• Check whether the product uses UK or US sizing - some items on the GolfBox website are listed in UK sizing, which differs from US sizing. Items in UK sizing will show "UK Sized" where you select your specifications.

Step 2 - Contact us if a size error occurred

If you've confirmed the error is on our end, contact our Customer Service team with:

• Clear photos of the item received, including any product tags or barcodes.
• Your order number.

What happens next

• Return postage: GolfBox covers return postage costs for incorrect items. Depending on the item size, return may be via your local Australia Post outlet or we'll arrange a courier pickup at our cost.
• Replacement dispatch: Your replacement order with the correct size will be dispatched immediately once the return tracking number is supplied.
• If the correct size is unavailable: We'll notify you and process a full refund to your original payment method.

Troubleshooting

• Unsure whether it's a UK or US sizing issue? See Where to find the size chart on a GolfBox product page for sizing guidance.
• Received the wrong product entirely (not just wrong size)? Contact our Customer Service team with your order number and photos of the item received.