I've only received part of my order

GolfBox orders can ship in multiple packages from multiple locations, so it's normal for your order to arrive in separate deliveries.

Why your order may arrive in parts

• Multiple warehouses: Items may be dispatched from different locations and arrive on different days.
• Small items inside large boxes: Small items are often packed inside the box of larger items on the same order. Check inside all received cartons, including at the bottom of club boxes, before assuming an item is missing.
• Air vs. road freight: Small items ship via Air Express (typically 1-5 business days). Large items such as golf bags, buggies, and package sets ship via Road Express (typically 4-10 business days). If your order contains both, the large items will arrive later.
• Road freight tracking: Road freight has fewer scan checkpoints between Perth and eastern state depots. Tracking may only update on or close to the delivery date - this is normal.

Missing inventory

If an item cannot be fulfilled, GolfBox will contact you via email to:

• Offer a comparable replacement (often an upgrade at no extra cost), or
• Refund you in full for the item we cannot supply.

Troubleshooting

• Confirmed all packages received and still missing an item? Contact our Customer Service team with your order number and a list of the missing items.
• Order shows "Partially Shipped" with no further tracking updates? Contact Customer Service with your order number for an update on the remaining items.