What to Do If Something Goes Wrong with Delivery

We partner with Australia’s largest and most reliable carriers and take great care with packaging in the warehouse to ensure your Golf equipment is given the best possible care during transit.

Delivery Options & Recommendations

• By default, our carriers have authority to leave parcels at the supplied address details.
• However, higher-value orders may require a signature, understandably.
• For the best outcomes, we recommend shipping to an address where someone will be available to accept the delivery (a work address is often a good option).
• If shipping to an apartment or unit complex, please ensure the mailing room or delivery location is accessible to the carrier and secure. Once the carrier has confirmed delivery to the correct address (via GPS coordinates, authority to leave photos, and proof of delivery), responsibility for the security of the parcel is transferred to the recipient.

If Your Order Arrives Damaged: Please contact our Customer Service team as soon as possible with your order number and clear photos of the damage and packaging, so we can assist you promptly.

If You Believe Your Order Is Lost in Transit: Please allow a little extra time beyond the estimated delivery date, as occasional delays can occur. The best first step is usually to contact the carrier directly using your consignment number.

If the carrier confirms the item is formally lost, please reach out to our Customer Service team with your order number, consignment number, and any relevant details so we can assist accordingly.