Have you received my return?

Return delivery timeframes

• Items returned via the Australia Post Easy Returns portal are sent by Parcel Post and generally arrive at the warehouse within 7-10 business days.
• Once received, your return and refund will be processed within 3-5 business days.
• You will receive an automated refund confirmation email once the refund is finalised.

How to track your return

1. Locate your return tracking number on the physical or email receipt from Australia Post. It typically starts with 333 or 33TUA.
2. Enter the tracking number at the Australia Post tracking page to check the delivery status.

Troubleshooting

• If your tracking shows the return was delivered but you haven't received a refund confirmation after 5 business days, contact our customer service team with your order number and tracking number.
• For more information on refund timing, see refund processing times.