My order is noted as delivered, but I can't find it

Please check the surrounding area for the order, as the driver may have put it in a safe place where it's not visible from the street. The Driver will use common sense and discretion to determine a suitable location. This can include behind a bin, pillar or side gate. 

If you are still unable to locate your package, please contact the relevant carrier directly and quote your tracking number for more information.

Please find contact details for our various carrier partners below:

StarTrack - 13 23 45

Australia Post - 13 76 78

FedEx/TNT - 13 11 50

Aramex - (08) 9356 5309

The carrier will be able to assist with guidance on where the freight was left specifically, using resources such as Driver GPS Data, system delivery logs and ATL photos in some cases to help identify the exact safe drop location.

We also recommend checking with family members or neighbours, in case someone has put the freight aside for you.

Incorrect delivery vs. Missing after correct delivery

Following their investigations, if the carrier notes your consignment has been incorrectly delivered to an address other than the supplied shipping details, they will task the Driver to collect and redeliver the consignment correctly. 

However, if the carrier confirms the consignment has been delivered correctly to the supplied address details, security for the parcel beyond the point of successful delivery will be the responsibility of the customer.

Please be assured, GolfBox has internal processes to refund or resupply your order if it is deemed "Lost in Transit" due to this incorrect delivery.

We strongly recommend organising delivery to an address where someone will be able to sign, as this will help ensure you receive your Golf equipment fast and seamlessly. This could be a work address (including business name), or shipping to the address of a friend/family member who will be available during 9am-5pm on weekdays.