Once your order ships from our warehouse, you'll receive an automated Shipping Confirmation email with a consignment number and a direct tracking link.
- Tracking email: Sent after dispatch. The consignment number in the email is a clickable link that takes you directly to the carrier's tracking page.
- Tracking availability: Tracking information becomes active after 9pm AEST on the day your order ships.
- Multiple packages: If your order ships in multiple consignments, the tracking email will contain all relevant tracking numbers.
Track directly with your carrier
For the easiest way to track and manage all your deliveries in one place, download the Australia Post mobile app.
Troubleshooting
- Haven't received a shipping confirmation email? Check your spam/junk folder. If it's not there, tracking emails are sent after 9pm AEST on dispatch day - allow until the following morning before contacting us.
- Tracking link not working or showing no information? Tracking data can take a few hours to update after the email is sent. Try again after 9pm AEST or the following morning.
- Order shows "Partially Shipped" with no further tracking? Contact our Customer Service team with your order number for an update on the remaining items.
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