My order is noted as delivered but I can't find it

Steps to locate your parcel

1. Check the surrounding area - the driver may have left the parcel in a safe place such as behind a bin, pillar, or side gate.
2. Check with family members or neighbours in case someone has put the parcel aside for you.
3. If you still cannot locate the parcel, contact the carrier directly with your tracking number.

Carrier contact details

• StarTrack: 13 23 45
• Australia Post: 13 76 78
• FedEx/TNT: 13 11 50
• Aramex: (08) 9356 5309

The carrier can assist using driver GPS data, delivery logs, and authority-to-leave photos to identify where the parcel was left.

Incorrect delivery vs. missing after correct delivery

• Incorrectly delivered: If the carrier confirms the parcel was delivered to the wrong address, they will arrange for the driver to collect and redeliver it correctly. GolfBox will refund or resupply your order if it is confirmed lost in transit due to an incorrect delivery.
• Correctly delivered: If the carrier confirms delivery was made to the correct address, responsibility for the parcel beyond that point rests with the customer.

Tips to avoid missed deliveries

• Deliver to an address where someone can sign for the parcel, such as a work address or a friend or family member's address during business hours.

Still need help?

• If the carrier's investigation does not resolve the issue, contact our customer service team with your order number and the carrier's reference number.