Why has my order been declined?

What a declined order means

A Declined order status means GolfBox requires additional information from you before the order can be accepted and processed.

What to do

1. Contact our customer service team by email or leave a voicemail so your details can be verified.
2. Do not contact a physical store - store staff are unable to assist with online order verification.
3. Once your details are verified and the order is approved, the status will move to Processing and fulfilment will begin.

Troubleshooting

• If you have not heard back within one business day after contacting the team, follow up by email at cs@golfbox.com.au with your order number.
• For an explanation of all order statuses, see my account order statuses.