An item I ordered is no longer available - what are my options?

GolfBox runs a live inventory system, but on rare occasions stock can go missing or be deemed unfit for sale by our quality control team after your order is placed.

What happens next

• We'll contact you by email with the options available for the affected item.
• Replacement offer: Where a comparable product is available, we'll offer a suitable alternative - often an upgrade to a similar specification or feature set at no extra cost.
• Full refund: If no suitable replacement is available, we'll refund you in full for the unavailable item. The rest of your order will ship as normal.

Troubleshooting

• Haven't heard from us within 2 business days of placing your order? Check your spam/junk folder for an email from GolfBox. If there's nothing there, contact our Customer Service team with your order number for an update.
• Not happy with the replacement offered? Reply to the email from our Customer Service team, or contact Customer Service directly with your order number to request a full refund instead.
• Refund not received after 5 business days? Contact Customer Service with your order number and refund confirmation email for follow-up.