My order status is "Awaiting Fulfilment" - what does this mean?

"Awaiting Fulfilment" means GolfBox has received your order and payment, and it is queued in the warehouse to be picked, packed, and shipped.

What to expect

• Standard orders: The warehouse aims to fulfil and dispatch all orders before 3pm AEST Monday-Friday. Orders not dispatched by 3pm are scheduled for the following business day.
• Pre-orders: Pre-order items will remain in "Awaiting Fulfilment" status until the official product release date as set by the manufacturer. This is normal and expected.
• Custom or workshop builds: Custom club builds and shaft builds require additional lead time (typically 5-7 business days) before dispatch.

Troubleshooting

• Status unchanged for more than 48 hours (non-pre-order)? Contact our Customer Service team with your order number for a status update.
• Not sure if your order is a pre-order? Check your order confirmation email for pre-order details, or contact Customer Service with your order number.
• Need to cancel or amend an order in this status? See Can I update or change my online order? for your options.