Can I update or change my online order?

Whether you can amend your order depends on its current fulfilment status. Act as quickly as possible after placing the order - the sooner you contact us, the better the chance we can intercept the automated fulfilment process.

When changes may be possible

• Order not yet shipped: If your order has not been shipped and is not an Afterpay or Zip order, we may be able to amend it subject to its progress in the fulfilment process.
• Price changes: Any changes that affect the value of item(s) will require cancellation and repurchase on a new order.

When changes are not possible

• Order already fulfilled in the warehouse: Once an order has been fulfilled, we cannot cancel or amend it in any way - including changes to products, quantities, or shipping details. This is due to our automated systems and prompt dispatch practices.
• Afterpay or Zip orders: These payment methods have additional restrictions. Contact our Customer Service team for guidance specific to your order.

How to request a change

• Contact our Customer Service team immediately with your order number and the change you need.
• The sooner you contact us after placing the order, the better the chances we can accommodate your request.

Troubleshooting

• Order already shipped and you need to change the delivery address? Contact Customer Service with your order number - we may be able to redirect the parcel with the carrier.
• Need to cancel an Afterpay or Zip order? Contact Customer Service immediately with your order number.