How can I exchange an item?

Exchange policy

GolfBox offers a 30-day returns policy. Items are not exchanged directly - instead, return the original item for a refund and place a new order for the replacement.

How to exchange an item

1. Submit your return via the Easy Returns portal. See how to return an item for step-by-step instructions.
2. Place a new order for the replacement item on golfbox.com.au.
3. Your refund will be processed to the original payment method within 3-5 business days of the return arriving at the warehouse.
4. You will receive an automated refund confirmation email once the refund is finalised.

Tracking your return

• Australia Post will provide a return tracking number once your item is posted. This number typically starts with 333 or 33TUA.
• Track your return at the Australia Post tracking page.

Troubleshooting

• If your refund has not arrived within 5 business days of your return being delivered, see refund processing times.
• For full returns policy terms and conditions, see our returns policy article.
• If you need further assistance, contact our customer service team with your order number.