I'm having technical issues with the GolfBox website

If you're experiencing a technical problem on the GolfBox website (cart, checkout, product pages, login, or any other feature), use the built-in Help Code tool to help our team diagnose the issue quickly.

Step 1 - Generate a help code

1. Stay on the page where the issue occurred.
2. Click the address bar at the top of your browser.
3. Add #helpcode to the end of the URL and press Enter.
   Example: www.golfbox.com.au becomes www.golfbox.com.au/#helpcode
4. A popup will appear with a unique 6-digit Help Code. Note it down.

Step 2 - Contact Customer Service

1. Email cs@golfbox.com.au with:
   • Your 6-digit Help Code
   • A clear description of the issue (what you were doing, what happened, any error messages)
2. Example: "I selected specifications on a product listing, clicked Add to Cart, and the website crashed with the error 'connection failed'."

What happens next

• Session data can take 1-2 hours to upload after the issue occurs.
• Allow 12-24 hours for our team to complete internal troubleshooting.
• We'll contact you by email once the issue has been investigated.

Can't generate a help code?

• Contact our Customer Service team directly with a description of the issue, your browser name and version, and the device you're using.