Why am I not receiving my requested quote?

Quote not arriving in your inbox

If you don't receive a quote within 10-15 minutes, check your spam or junk folder first. Quote emails are sometimes filtered by email providers.

To ensure future quotes always reach your inbox, add cs@golfbox.com.au to your contacts or safe senders list.

How to mark GolfBox emails as safe

Gmail:

1. Open an email from GolfBox (check your Spam folder if needed).
2. Click the three dots (⋯) next to the reply button.
3. Select Add GolfBox to Contacts list or Mark as not spam.

Outlook, Hotmail, or Microsoft 365:

1. Open an email from GolfBox (check your Junk folder if needed).
2. Right-click the email and choose Junk > Never block sender or Add to Safe senders.
3. Alternatively, drag the email from Junk to your Inbox - Outlook will ask if you want to trust future emails.

Yahoo Mail:

1. Open an email from GolfBox in your Spam folder.
2. Click Not Spam at the top.
3. For extra assurance, go to Settings > More Settings > Filters > Add a filter and allow emails from cs@golfbox.com.au.

Apple Mail (iPhone, iPad, or Mac):

1. Open an email from GolfBox.
2. Tap the sender's name at the top.
3. Choose Add to Contacts or Add to VIP.

Other email providers:

• Look for a Not spam, Mark as safe, or Add to safe senders option when viewing the email.
• Or add cs@golfbox.com.au directly to your contacts or address book.

Troubleshooting

• If the quote has still not arrived after 15 minutes and is not in your spam folder, there may be a server-side filtering issue. Contact our customer service team and the quote can be forwarded manually.
• If you entered the wrong email address when requesting the quote, contact our customer service team with the correct address and your product details.
• For issues completing a purchase from a received quote, see quote can't complete.