My account order statuses

When viewing your order in the My Account portal, here is what each status means:

Processing - Your order has been received and will be picked shortly.
Awaiting payment - Your order has been generated and payment is pending.
Partially shipped - Your order has been sourced from two separate warehouses. The remaining items will be sent shortly.
Shipped - Your order is on its way. Allow 1-2 days for most shipments, or longer for rural and New Zealand addresses.
Incomplete - An error occurred during processing and the order was not successfully received by GolfBox.
Completed - A gift certificate was ordered and has been emailed to the recipient.
Cancelled - Your order has been cancelled. Our customer service team will have been in contact with you.
Refunded - Your order has been fully refunded. Check your credit card statement or PayPal account.
Under review - Our fraud prevention system has flagged your order for review. This is assessed within 24 hours.
Manual verification required - Additional information is needed before your order can be processed. Contact our customer service team.
Pending - Your order is incomplete. Complete the order, contact our customer service team for help, or start a new order.

If your status has not changed after 24 hours, contact our customer service team with your order number.
If your order shows Incomplete, try placing a new order or contact us for assistance.
To track your shipment, see order tracking.