I didn't receive my gift certificate email

Work through the steps below to locate your missing gift certificate.

Step 1 - Confirm your order is complete

• Check whether you received an order confirmation email from GolfBox.
• If you did not receive a confirmation email, your order may not have been completed and payment may not have been finalised.
• Log in to your account at golfbox.com.au and check your order history to confirm the order status.

Step 2 - Check your spam or junk folder

• Gift certificate emails are system-generated and are often filtered into spam or junk folders.
• Search your inbox and spam folder for an email from GolfBox containing the word "gift certificate".

Step 3 - Check the recipient email address

• If the gift certificate was sent to someone else, confirm with them that the email address used at checkout was correct.
• If the wrong email address was used, contact our Customer Service team with your order number and the correct recipient email address - we can resend it.

Step 4 - Request a PDF copy

• If you've completed all steps above and still haven't received the gift certificate, contact our Customer Service team with your order number and we can provide a printable PDF copy.