Garmin warranty or product fault

Garmin warranty process

Garmin has a dedicated technical support team for warranty and fault queries. Follow the steps below to lodge a warranty claim.

Step 1: Contact Garmin technical support

1. Call or email Garmin Technical Support to describe the issue and request a Return Material Authorisation (RMA) number.
2. Have your device with you - the support team will run through troubleshooting steps with you.
3. Have the following ready:
   • Device serial number (if applicable)
   • Your return shipping address
   • A daytime phone number

• Phone: 1800 235 822
• Online support: Garmin Support

Step 2: Ship the unit to Garmin

1. Securely package the unit.
2. Write your RMA number clearly on the outside of the package.
3. Ship the package (insured) to:
   Garmin Australasia Returns
   19 Hawthorne Avenue
   Marsden Park NSW 2765

Troubleshooting

• If you're unsure whether your issue is covered under warranty, contact our customer service team before sending the device.
• For general warranty claim guidance, see our warranty claims article.