When will I receive my GolfBox refund?

Your refund timeline depends on how your return was sent and how many instalments you've already paid (for Afterpay or Zip orders).

Return transit time

• Australia Post Easy Returns: Returns travel via Parcel Post and generally arrive at our warehouse within 7-10 business days.
• Other carriers: Transit time varies by carrier and location.

Processing time

• Once we receive your return, we process refunds within 3-5 business days.
• You'll receive an automated Refund Confirmation email when your refund has been finalised.
• For payment method-specific timelines (credit card, PayPal, Afterpay, Zip), see How long will my GolfBox refund take to process?

Track your return

• Before contacting us, check your return's status using your tracking number.
• Your return tracking number typically starts with 333 or 33TUA and is on your physical or email receipt from Australia Post.
• Track your return: Australia Post tracking

Troubleshooting

• Tracking shows return delivered but no refund confirmation after 5 business days? Contact our Customer Service team with your order number and return tracking number.
• Tracking shows no movement after 5 business days? Contact Customer Service with your return tracking number so we can investigate with Australia Post.