How do I request a refund or exchange?

GolfBox does not offer direct swaps or exchanges. Instead, the process is: refund the original item, then repurchase the replacement on a new order. This lets you secure the correct item without waiting for the return to be processed first.

Step-by-step process

1. Place a new order for the correct item on golfbox.com.au.
2. Return the original item for a refund using one of the options below.

Australian returns

Full returns policy: GolfBox Refunds and Returns Policy

• Option A - Australia Post Easy Returns (recommended): Accepts packages under 100cm in length and 22kg in weight. Flat fee of $15.70 from anywhere in Australia. Start your Easy Return here - enter your Order Number in the Order ID field.
• Option B - Your own carrier (Pack & Send, Couriers Please, Hunter Express, etc.): Address the package to:
  GolfBox Returns
  Return Number #[YourOrderNumber]
  16 Sundew Rise
  Joondalup, WA 6027

Conditions of return

• General: Items must be in original condition - original tags and labels attached, original packaging intact, unworn, unused, and as sold. Missing tags or defaced packaging will incur a 20% restocking fee.
• Clubs: Plastic wrap must be on heads and grips. Clubs must not have been hit or scratched.
• Custom clubs: Built-to-spec clubs cannot be returned.
• Electronic goods: Cannot be returned if the packaging seal is broken or the unit has been powered on or used.
• Shafts: Custom-built shafts and shaft/adapter combos cannot be returned.
• Pre-owned items: Not eligible for return.
• Shoes: The shoe box must be covered by an outer layer before posting. Do not tape the shoe box directly and put it in the mail. Do not allow Australia Post or any carrier to stick stamps or labels directly onto the shoe box.
• Packaging: All items must be returned inside a parcel, return bag, or box.

International returns

• Email our Customer Service team at cs@golfbox.com.au with your order number and the items you wish to return.
• Procuring and organising international return services is the sole responsibility of the customer.

Troubleshooting

• Return rejected due to item condition? Contact our Customer Service team with your order number and photos of the item for review.
• Refund not received after 5 business days? Contact Customer Service with your order number and return tracking details.