Whether your order can be cancelled depends on how far it has progressed through our fulfilment process. Act as quickly as possible - the sooner you contact us, the better the chance we can intercept before dispatch.
When cancellation may be possible
- Your order has not yet been fulfilled in the warehouse.
- The sooner you contact us after placing the order, the better the chances of success.
When cancellation is not possible
- Once an order has been fulfilled in the warehouse, we cannot cancel or amend it in any way - including changes to products, quantities, or shipping details.
- This is due to our automated systems and prompt dispatch practices.
How to request a cancellation
- Contact our Customer Service team as soon as possible.
- Include the word Cancel in the subject line of your email.
- Quote your 7-digit order number to ensure your request is actioned with high priority.
Troubleshooting
- Order already shipped and you want to cancel? We cannot cancel a shipped order, but you can return it once received. See How do I request a refund or exchange?
- Need to change items rather than cancel? See Can I update or change my online order?
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