Why isn't Afterpay working? - troubleshooting guide

Work through the steps below to identify why Afterpay isn't working at checkout.

Step 1 - Check your payment card details

• Afterpay requires a valid credit or debit card linked to your account.
• Confirm the card details saved in your Afterpay account are correct and up to date.
• Afterpay requires sufficient funds on your card to cover the first instalment payment at the time of purchase.

Step 2 - Check your Afterpay account eligibility

• Afterpay runs its own internal credit screening process. Previous Afterpay defaults, missed payments, or bad credit history may affect your eligibility.
• Your available Afterpay spending limit may be lower than your order total.
• Check your available limit in the Afterpay App before attempting checkout.

Step 3 - Check GolfBox order restrictions

• Afterpay is available for orders within Australia only.
• Afterpay cannot be used to purchase Gift Cards or eGift Vouchers.

Contact Afterpay support

• For account-specific issues (declined applications, account restrictions, payment failures), contact Afterpay directly:
• Phone: 1300 100 729
• Self-service: Afterpay Help Centre

Still having trouble at GolfBox checkout?

• Contact our Customer Service team with your order details and a description of the error you're seeing.