How to confirm your GolfBox order went through successfully

There are two quick ways to confirm your order was received by GolfBox.

Method 1 - Check for an order confirmation email

• You'll receive an email titled "Your GolfBox Order Confirmation" within a few minutes of completing checkout.
• Check your spam/junk folder if it hasn't arrived within 5 minutes.
• If you received this email, your order is confirmed.

Method 2 - Check your account order history

• Log in to your account at golfbox.com.au - My Orders.
• Your order will appear here if you were logged in when you placed it.
• Guest checkouts will not appear in an account order history.

About pending charges on your card

• A pending charge on your credit or debit card does not confirm a successful order. Failed or timed-out transactions can also show as a pending authorisation.
• If the transaction failed, the pending charge will resolve automatically within 1-2 business days.
• You can safely re-place the order - you'll know it's confirmed when you receive the Order Confirmation email.

Troubleshooting

• No confirmation email and order not in your account? Contact our Customer Service team with your email address and approximate order time and we can verify receipt on our end.
• Charged but no confirmation email? Contact Customer Service immediately with your order details.