How do I claim a product warranty?

Electronic Devices

Please refer to our Brand page for manufacturer-specific warranty procedures. Troubleshooting with a dedicated technical support representative is often the first step in the claims process for technology.

Golf Clubs and Apparel

Please contact our customer service team with your proof of purchase, and images/video that clearly demonstrates the damage, fault or defect to the manufacturer for assessment. Please see below for recommendations of images that will maximise the chance your claim will be approved.

Recommended Evidence to Supply

Golf Clubs/Shafts:

• Photos of the face, sole and crown of the club head
• Photos of the damage, fault or defect
• Photos of the shaft decal or any barcodes on the shaft
• Photos of the shaft break point (zoomed in, as well as zoomed out)

All other items (Accessories, Apparel, Bags, Buggies, Gloves & Shoes):

• Photos of the damage, fault or defect
• Photos of the apparel tag/barcode (typically on the back/neck collar or inside the shirt)
• Photos of the Shoe serial numbers (typically on the tongue or inner ankle area)

Depending on the nature of your specific fault, a short video might be preferable over images, to clearly demonstrate the issue to the manufacturer.

Finalising Approved Claims

Warranty processes vary between manufacturers and some items may need to be returned for assessment, repair and/or replacement. 

However, certain items can be destroyed (only with our approval), to satisfy the manufacturer the item(s) won't continue to be used or on-sold. This process minimises the time to resolution, and saves customers return freight costs to ship the item back to GolfBox or back to the respective manufacturer, only for it to be destroyed anyway. 

It is important that you DO NOT damage, destroy or dispose of the item prior to our explicit approval, as this will invalidate your warranty eligibility.