Is my product still under warranty?

Warranty eligibility

GolfBox is an official stockist for all major golf brands and can submit warranty claims to manufacturers on your behalf.

Warranty eligibility depends on:

• The type of product
• When it was purchased
• How the product has been used
• The nature of the fault

How to make a warranty claim

1. Review the warranty claims guide for an overview of the process.
2. Contact our customer service team with your order number and a description of the fault.
3. Our team will advise on the next steps based on the manufacturer's assessment process.

Response times

• During business hours: typically within 60-90 minutes.
• Weekends: within 12-24 hours.

Troubleshooting

• If you're unsure whether your product is still within the warranty period, check your original order confirmation for the purchase date.
• If your warranty claim has been open for more than 5 business days without a response, contact our customer service team with your order number for a status update.