I'm having trouble paying for my order

Steps to resolve a payment error

If you receive a "something's gone wrong" error at the payment stage of checkout, try the following:

1. Check that your browser is not autofilling the credit card fields with incorrect information.
2. Double-check all credit card details entered.
3. Confirm your card has sufficient funds.
4. Remove all items from your cart and start a new order.
5. Make sure you are using an up-to-date web browser.
6. Clear your browser cache and try again.
7. If you are using a VPN, turn it off and retry.
8. Try completing the purchase on a different device, such as a smartphone, tablet, or laptop.

Faster checkout options

If you are using a faster checkout option that pre-fills your details and errors persist, manually enter your email in the Customer section instead.

Afterpay payment issues

• For issues paying with Afterpay, see My Afterpay order has been declined.

Still need help?

• If none of the above steps resolve the issue, contact our customer service team with your order details and a description of the error.
• For website technical issues, see our technical issues help guide.