Why isn't Afterpay working?

If you are experiencing an issue with Afterpay, first check you have entered the credit card details linked to your Afterpay account correctly. Afterpay requires customers to have sufficient funds on the credit card to cover the first payment. 

You also need to pass Afterpay's own internal screening process before they will extend you credit. Any previous Afterpay defaults or bad credit may affect your eligibility. Please contact Afterpay's customer service team on 1300 100 729 and they can assist you with any account related queries. 

For self-service options, please refer to Afterpay's help center here