How to contact GolfBox Customer Service

Our Customer Service team is available Monday to Friday, 10am to 6pm AEST. We typically reply within 1-2 hours on weekdays and within 12-24 hours over the weekend.

Email (recommended)

• cs@golfbox.com.au - preferred contact method with the fastest resolution time.

Live chat

• Click the yellow Help icon in the bottom-right corner of any page on golfbox.com.au to start a chat.
• During business hours (Mon-Fri 10am-6pm AEST), live chat is managed by GolfBox golf professionals.
• Outside business hours, our AI agent Bottie Scheffler provides 24/7 support and can handle an increasing range of queries.
• You can ask to speak to a human at any time during business hours.

Messaging apps

• Facebook Messenger
• WhatsApp

Text message

• +61 480 015 810 - text only, no voice calls or callbacks.

What to include in your message

• Your order number (if your query is order-related).
• A clear description of your issue or question.
• Any relevant photos or screenshots (for damaged items, website errors, etc.).