I checked out with Zip but made a mistake and need to amend my order

What you can do depends on your order's current payment status. Find your status below and follow the relevant steps.

My order status is "Awaiting Payment"

• Your Zip checkout was not completed, so no payment has been taken.
• Simply start a new order with the correct items.
• The original incorrect order will be automatically cancelled within 24 hours, and you'll receive a cancellation confirmation email.

My order status is "Awaiting Fulfilment"

• Your Zip checkout was completed and payment has been taken.
• Contact our Customer Service team at cs@golfbox.com.au with your order number and the change you need.
• If the change results in a price difference, we can cancel and refund the original order so you can repurchase at the correct price.

Not sure of your order status?

• Log in to your account at golfbox.com.au and check your order history, or check your order confirmation email for the current status.