Garmin Warranty or Product Fault

Garmin offers a dedicated tech support team to assist with warranty related queries.
If your device is experiencing a technical issue or fault, please complete to the following steps:


STEP 1: Contact Garmin Technical Support to receive an RMA number.
Call or e-mail Garmin Technical Support Specialists to describe the problem you are experiencing and if required request a Return Material Authorisation (RMA) tracking number. 

Please make sure you have your device with you when you call as they will run through a couple of troubleshooting procedures with you over the phone.

You will need to provide the unit's serial number (if applicable), your return shipping address, and a daytime telephone number.

Phone: 1800 235 822
Email: au.service@garmin.com
 

STEP 2: Ship the unit, along with the RMA number, to Garmin.
Once you have received the RMA number, securely package the unit and ship it (insured) to the following address:

Garmin Australasia
30 Clay Place
RMA Number: (insert your RMA number here - see above)
Eastern Creek, NSW 2766