If you receive an order status update saying your order was declined due to fraud please contact us via email or phone so we can verify your details. Any Declined order is immediately refunded and a new order will need to be placed after contacting us so we can authorise the sale.
Articles in this section
- My order says 'Manual Verification Required'. What does this mean?
- My orders says Declined - Fraud?
- How do I place a custom order?
- Can I get a Tax Invoice?
- I've been informed that one of the items I ordered is not available. What are my options?
- Do you accept Phone Orders?
- Can I change my online order?
- My Account Order Statuses