How will my refund be processed?

Your refund will be credited back to your original method of payment. You will receive an email from us with Order Status of 'Refunded' when we have sent the refund request to the relevant payment provider.

Credit Card

Credit card refunds may take up to 5 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

PayPal

You should receive an email from PayPal notifying you of the refund.

AfterPay

You should receive an email from Afterpay notifying you of the refund. Note: you will only be refunded for payments that Afterpay have already charged you for. If you have only made the first payment then 1/4 of the sale value will be refunded as that is all you have paid.

Store Credit 

If you have an Account with us you may opt to receive Store Credit rather than waiting for the money to go back onto your credit card or PayPal account. Store Credit can be redeemed straight away by logging into your account. Store Credit is not available for AfterPay transactions.